The Capstone Group (“CG”) has successfully completed a two-year Lean Transformation project for Eurolife, one of the biggest insurance companies in Greece, providing life and general insurance services. CG has assisted top management to make their processes, efforts and operations more efficient and cost-effective. CG successfully fought off stiff competition from leading consultancy firms in the world and secured a two-year contract with Eurolife in 2018.
In the scope of the service contract, CG provided the following services: advice on cultural transformation and the way of working for the entire company which in turn included mapping processes to identify and remove wasteful activities as well as training and developing Eurolife’s employees on lean practices and tools. Furthermore, one of CG’s main deliverables was to improve the customer experience and increase effectiveness of the sales team that would in turn increase the company’s profitability.
In the scope of rendering its services, CG equipped Eurolife with a high-quality team of trained professionals as well as providing a thorough guidance and ongoing support during the entire period of the contract in the process of implementing CG’s Lean Management program that made a positive impact on customer centricity, employee engagement, efficiency, effectiveness and Lean Maturity.
CG’s team was led by its Founder and Managing Partner. In CG’s statement, Irakli Sarava said: “We are proud to have advised Eurolife on what has been a long-running contract and delighted to support the organizational processes that will in turn assist the ability to optimize ever-changing business needs and continuously drive profitability”.
As a result of Eurolife’s positive experience of hiring CG, in its testimonial, Eurolife has recommended CG for its Lean Transformation services and has highlighted that CG’s consulting skills will not only deliver value for its clients, but also assist businesses to grow productively and efficiently, whilst reducing costs and enhancing processes.